Refund and Returns Policy

At Aliyahluxe, we strive to provide high-quality dresses and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You may request a return within 10 days of receiving your order.
• Items must be unused, unwashed, and in their original condition with tags attached.
• Returns will only be accepted for items that are defective, damaged, or incorrect upon arrival.
• Sale items and customized dresses are non-returnable.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5 business days.
• Shipping fees are non-refundable.

Exchanges

• We only replace items if they are defective or damaged.
• If you need a different size or color, please return the original item and place a new order.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.
• We recommend using a trackable shipping service to ensure the safe return of your item.

How to Initiate a Return

1. Contact our customer service team at aliyahluxeofficial@gmail.com with your order number and reason for return.
2. Wait for approval and return instructions.
3. Ship the item back to the provided address.
4. Receive your refund or replacement as per our policy.

For any further questions, feel free to reach out to us at +60 18-377 5820

Thank you for shopping with Aliyahluxe